❓ Customer Service | Frequently Asked Questions (FAQ)
Welcome to SHANYI | Fortune Selection.
At SHANYI, every product is more than just an item—it carries blessings, sincerity, and the heartfelt wishes from each Divine Blessing Ceremony.
To help you enjoy a smooth, secure, and enjoyable shopping experience, we've compiled the most frequently asked questions below.
If you need further assistance, our customer service team is always happy to help through our Official LINE.
💚 How can I contact SHANYI?
Whether you have questions about products, Divine Blessing services, live shopping, orders, or after-sales support, you can always reach us through our Official LINE Account.
💬 Official LINE
📍 LINE ID: @shanyi1216
🕘 Customer Service Hours
Monday – Sunday
09:00 AM – 05:00 PM
✨ Fast customer support
✨ Product recommendations
✨ Divine Blessing consultation
✨ Order tracking & after-sales service
📌 Messages received outside business hours will be answered as soon as possible on the next business day.
🏮 What makes SHANYI's Divine Blessing Ceremony special?
This is one of our most frequently asked questions—and one of SHANYI's most valued services.
Our Divine Blessing Collection is individually blessed according to each event and product by temple deities through traditional blessing ceremonies.
✨ Each blessing ceremony is presided over by different deities.
🙏 Every product is blessed individually.
🕯 Purification and blessing rituals are performed.
💛 Blessings and positive intentions are offered with sincerity.
We hope every carefully selected item carries not only beautiful craftsmanship but also wishes for peace, prosperity, happiness, and positive energy.
📌 Our Divine Blessing Ceremony is a religious and cultural blessing service intended to convey faith and goodwill. It should not be interpreted as guaranteeing specific outcomes or results.
🏠 Does SHANYI have a physical store?
Currently, SHANYI operates exclusively through our official online store and authorized online platforms.
You can shop and connect with us through:
🌐 Official Website
🎥 Shopee Live
💬 Official LINE
👥 LINE Community
Enjoy convenient online shopping with complete customer support and after-sales service.
📦 When will my order be shipped?
Shipping times depend on the type of product you purchase.
📦 In-stock Products
Orders are usually shipped within 3–5 business days.
🏮 Divine Blessing Products
Products requiring a Divine Blessing Ceremony will be shipped after the blessing process has been completed according to the scheduled ceremony.
During holidays, promotional events, or unexpected circumstances, shipping may require additional processing time.
Thank you for your patience while we carefully prepare your order.
👤 Do I need to register as a member?
No, guest checkout is available.
However, we highly recommend becoming a SHANYI Member to enjoy a better shopping experience.
🎁 Member Benefits
💰 Member-exclusive discounts
🎂 Birthday rewards
🎁 Shopping credits
🆕 Early access to new arrivals
🎥 Live shopping notifications
📦 Convenient order tracking
🎥 How do I place an order during Shopee Live?
If you find something you love during our live stream, simply follow our Live Order Guide.
First time shopping with us?
No worries!
Our customer service team will gladly guide you step by step through Official LINE.
👑 How do I upgrade my membership?
SHANYI offers multiple membership levels.
The more you shop, the more exclusive benefits you'll receive.
Member Privileges
✨ Exclusive discounts
🎂 Birthday gifts
💰 Shopping rewards
🚚 Special shipping offers
🏮 Early access to Divine Blessing events
🎥 Live-exclusive promotions
For more information, please visit our Membership Program page.
⏳ How long will my live stream order be reserved?
After your live order has been confirmed by our customer service team, your reserved items will be held for 3 days.
Please complete your payment within this period.
Orders not completed within the reservation period will be automatically cancelled, and the products will become available again.
If you require additional time, please contact our customer service team in advance.
🤍 Our Promise
Every blessing ceremony is performed with sincerity.
Every product carries our heartfelt wishes.
Every customer is someone we deeply value.
If you have any questions regarding our products, orders, or Divine Blessing services, please feel free to contact us anytime.
💬 Official LINE
LINE ID: @shanyi1216
✨ SHANYI | Fortune Selection
🏮 Divine Blessing Ceremonies
🙏 Individually Blessed with Care
💰 Fortune • Prosperity • Positive Energy
🧿 Fortune-Inspired Lifestyle Products
🤍 May every blessing bring peace, happiness, prosperity, and positive energy into your life.
